How can I solve app issues?

If your app isn’t working properly, first try these steps in this order:

1. Restart the app
Double-press the Home button (iOS) or open the multitasking screen (Android). Quit the app, reopen it, and tap ‘Login’.

2. Check your signal, and enable WiFi

Make sure your phone has a strong 3G or 4G signal. If your phone's network connection is often weak or unreliable, contact your network operator.

3. Log out and log back in:
- Enter your mobile number (the area code will already be filled in for you).
- You will be sent a text with a security code.
- Enter the security code in the box and tap Log in.

4. Delete and reinstall the app

I have tried the normal troubleshooting, but am still having issues.

If none of these steps works, call Rider Support on 0203 699 9977 and clearly explain the issue.

Helpful information Rider Support will need:

• Tell us which version of the rider app you're running. You can find this on the app login screen, or in the Account panel (iOS) or sidebar (Android).
• Take a screenshot of any app issue or error you're seeing, which we can pass to our tech team if necessary.