FAQs
Account
- How do I get the rider app?
- What should I do if I'm having app issues?
- Why does my app sometimes log me out?
- Free rider insurance
- How do I update my account details?
- How do I log in to the app?
Fees
- Get paid when you want
- How do I download my old invoices?
- How do I change my bank details?
- Are there any order incentives in my area?
- How do I refer a friend?
- When will I be paid my fees?
Orders
- What happens if the app goes down while working?
- If there’s an emergency while I’m on an order, what should I do?
- What should I do if my vehicle breaks down or my equipment stops working?
- A customer doesn’t have ID for an order containing alcohol. What should I do?
- How can I get unassigned from an order I’ve accepted?